Terms & conditions

The terms on which HoneyTea Company sells drinks and subscriptions in the United Kingdom, including delivery, returns on damaged goods and subscription cancellation.

What this page is

This page is a placeholder for the demo build. HoneyTea Company’s own policy wording, company registration and VAT details must replace it before launch.

Orders and delivery

  • We sell to the United Kingdom only.
  • Standard delivery is 3–5 business days from the date of order. Express and next-day options are available for some postcodes.
  • Delivery cost is calculated at checkout from your address and the weight of the order.

Returns

Because these are food products we cannot accept returns on undamaged goods. If an order arrives damaged or incorrect, contact us within 48 hours of delivery with your order details and photographs and we will arrange a replacement.

This does not affect your statutory rights.

Subscriptions

  • There is no minimum term. You can skip a delivery, pause, change flavour or frequency, or cancel from your account at any time.
  • If a shipment has already been billed, a cancellation applies to future deliveries.

Payment

Card payments are processed by our payment provider. Card statements will show HONEYTEACOMPANY.

Still required before launch

  • Company registration and VAT details.
  • Governing law and jurisdiction clause.
  • Full terms reviewed by the client’s solicitor.