Frequently asked questions

HoneyTea currently ships within the United Kingdom. We aim to deliver our drinks to customers all across the UK.

Shipping cost varies with your location and the weight of your order. Add your items to the basket and enter your delivery address, and the exact cost is calculated for you before you pay.

Delivery time depends on your location. We typically aim to deliver within 3–5 business days from the date the order is placed. During peak seasons or promotions there may be slight delays.

Yes, express and next-day shipping is available for certain UK regions. You will see the option at checkout if it is available for your area. Express shipping may carry an additional cost.

Tracking is available on the standard tracked and next-day tracked delivery options. Once your order is dispatched you will receive a shipping confirmation email containing a tracking link with real-time updates.

Not at present — HoneyTea ships within the United Kingdom only. We keep this under review.

The courier will typically leave a card with instructions for arranging a re-delivery or collecting from a nearby pick-up point, depending on the courier’s policy.

Once an order is placed we cannot guarantee the delivery address can be changed. Contact us immediately and we will do our best, but changes cannot be guaranteed after the order has been processed.

Contact us within 48 hours of receiving the package with your order details and any relevant photographs, and we will resolve it promptly.

If your product arrives defective or damaged, contact us immediately at info@honeyteacompany.com and we will arrange a replacement. Due to the nature of the product, we cannot offer refunds or returns on undamaged goods.

Our subscription service sets up regular deliveries of the drinks you choose. You pick the frequency — monthly or quarterly — and the quantity you would like in each shipment.

Choose a flavour, switch the plan selector to Subscribe & Save, pick your delivery frequency and add it to your basket. At checkout you will be asked to set up an account with your shipping and payment details.

Yes, at any time. Log in and go to Manage Subscriptions, where you can adjust delivery frequency, quantity, or change the drink you are subscribed to.

Absolutely. You can skip a single delivery or pause for a set period from your account’s subscription settings.

Yes. Subscription pricing is lower than buying the same drinks as one-off multipacks, and the saving is shown on every product page before you commit.

Yes, at any time, from Manage Subscriptions in your account. If you have already been billed for an upcoming shipment, the cancellation applies to future orders.

Shipping is typically free for subscription orders within the UK. Some remote areas or express delivery options may carry a fee, shown during setup.

Yes — adjust the items in your subscription from the Manage Subscriptions section of your account.

We accept credit cards, debit cards and online payment services including PayPal. Apple Pay and Google Pay are available on supported devices. You select your preferred method at checkout.

Yes. The site uses secure encryption protocols to protect your data in transit, and we follow industry best practice for handling personal and financial details.

We do not store your full payment information on our servers. Payment details are processed securely by our payment provider. You may choose to save a payment method to your account for faster checkout.

We do not charge additional fees for standard payment methods. Your own payment provider may apply its own terms.

Not currently — one payment method per order. To split payment you would need to place separate orders.

No. As an online drinks retailer we support online payment methods only.

Yes — your order confirmation email serves as your invoice, with a full breakdown of products, shipping and any applicable taxes.